Microsoft Power Platform Virtual Agent

Microsoft Virtual agent is Microsoft’s Chatbot platform which can help your organisation by reducing the overhead placed on your customer services teams. Virtual Agent can be used to automate answers to common questions & F&Qs that are typically dealt with by your customer service agents. This can help reduce call centre costs and help your staff focus on engaging with more promising prospects.

Microsoft Virtual agent enables companies that have no in house development or coding experience to build chatbots that deal with common queries. Virtual agent also offers a number of pre-defined connectors that enables your chatbot to connect to a variety of data sources.